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Help & Advice
Trades & Builders
I'm a builder/tradesman. Can I have a discount?
I'm a builder/tradesman. Can I have a discount?
The short answer - Yes.
Lockmart already supplies many builders in both residential & commercial settings door hardware.
If you are looking for a new local hardware supplier - please reach out to us!
Sales@lockmart.com.au
How to select hardware?
How do I know if my handle will fit?
How do I know if my handle will fit?
There are standard measurements with all locks, being backset, hole size.
If you are really stuck - email us a photo of your door & the item you wish to purchase. We can assist in recommending.
Email; Sales@lockmart.com.au
Shipping
How long will my order take to arrive?
How long will my order take to arrive?
There are many varying factors!
We unfortunately cannot stock everything - please see our shipping policy for brand lead times.
How long will it take to receive my order?
How long will it take to receive my order?
Once stock is prepared, standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). This will be based on Australia Post for standard items & TNT for large items.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be never installed/unused, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Please see our refund policy for how to proceed with a refund.
