Understanding Keyed Alike & How much to rekey my locks
Q: What is keyed alike? and do I need it for my order?
A: Keyed alike means - all your locks are keyed to 1 generic key. Example, if you were to order from our shop..
2 x Deadbolts
2 x Entrance sets
As standard, each lock will work off their OWN individual key, differently to each other.
If the locks were to be keyed alike. We would ensure 1 key works all various locks, in a sense giving you a "master key" for all the locks.
Do you need to get your locks keyed alike?
Depends on your situation!
If you are a builder/building and the locks will be changed once your finished. Don't bother.
If you are upgrading your locks in your property, Yes!
Q: How much is it to rekey my locks I buy from your store, to be keyed alike?
A: Each "keyed product" that can be keyed alike, there is a drop down bar See Below image
This will automatically add + $20.00 per lock to rekey.
If you buy a total of 4 locks, and require them all keyed alike;
Select 3 Keyed alike charges. We simply take the keys from 1 lock, and rekey the other 3.
Q: Can I send you a sample key for you to key my locks too?
A: Yes, Absolutely! If you are unsure of key compatibility, please reach out prior to placing the order and we can confirm :)
There is a section in your cart, you can "Add order note".
Once confirmed the keying compatibility - Leave a note in their "Sending you a sample key for my order"
General Products
Q: What types of door hardware do you sell?
A: We offer a wide range of door hardware including door handles, knobs, locks, hinges, deadbolts, latches, door stoppers, and accessories for residential and commercial use.
Almost anything that attaches to a door - We sell.
We also sell key safes, home and security safes. Both for valuables and documents.
Q: Are your products suitable for both interior and exterior doors?
A: Yes. Product descriptions clearly state whether an item is designed for interior doors, exterior doors, or both - if you are still unsure, please contact us.
Q: What materials are your door hardware products made from?
A: Our products are made from high-quality materials such as stainless steel, brass, aluminum, and zinc alloy, depending on the item. If you want to learn more of an item, please contact us.
Sizing & Compatibility
Q: How do I know which size or type of hardware I need?
A: Each product page includes detailed measurements and compatibility information. If you’re unsure, feel free to contact our support team before ordering.
Q: Will your door handles fit standard doors?
A: Most of our hardware is designed to fit standard door thicknesses. Exact measurements are listed on each product page, if readily available from our supplier. If not, please don't hesitate to reach out to us.
Q: Are the products reversible for left-hand and right-hand doors?
A: Many of our handles are reversible. Please check the product description for handing details.
Installation
Q: Do your products come with installation instructions?
A: Yes, all hardware includes basic installation instructions. Some products also have downloadable guides or videos. Youtube is always your best friend too!
Q: Do I need professional installation?
A: Most of our products can be installed using standard tools. For complex lock systems, professional installation is recommended.
Finishes & Maintenance
Q: Are the finishes durable?
A: Yes, our finishes are designed to resist corrosion, tarnishing, and daily wear under normal use.
Depending on the situation or location, this may vary too.
Q: How do I clean and maintain the hardware?
A: We recommend cleaning with a soft cloth and mild soap. Avoid harsh chemicals or abrasive materials.
Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Delivery times depend on, whether it's a stocked item, your location and selected shipping method.
Please see our shipping policy.
Q: Do you offer international shipping?
A: Yes, international shipping is available to select countries. Shipping fees and delivery times vary - please contact us to arrange quotation.
Returns & Warranty
Q: What is your return policy?
A: Unused items can be returned within the specified return period in their original packaging. Please see our Returns Policy for full details.
Q: Do your products come with a warranty?
A: Yes, most products include a manufacturer’s warranty covering defects in materials. Please be aware - if the product is installed not by a professional, and damaged. Warranty may be voided.
Security & Quality
Q: Are your locks secure and reliable?
A: Our locks meet industry quality standards and are tested for durability and performance.
Q: Are your products tested for quality?
A: Yes, all items undergo quality checks before being shipped.